Most of the characteristics which are outlined in the comparison between traditional and mindful apps are not revolutionary (See table above) but there is one one important key message.
Mindful apps will allow us to assess and compare options in decision context, they will allow us to quickly respond to events and make the best decision given a specific context and will provide us with “extended intelligence” by understanding and recognizing patterns within the data at hand. We as humans are good at problem solving, pattern recognition, identifying outliers, making creative leaps and incorporating new information when making decisions. We should be able to focus on these high end tasks by being freed from laborious and menial tasks which can be automated.
There are 3 different trends which will impact how these mindful apps will be shaped:
- User context matters – make it personal. When we make decisions or work within the context of specific processes, there are a lot of parameters which determine how we react or how we make decisions – these parameters should be integrated into the decision framework driving mindful apps. Our calendar, availability of colleagues to reach out to, input from communications (using e-mail, messaging or other formats), information that we capture from blogs, social networks such as LinkedIn or open data sources together with available information within your organization should be filtered and at your fingertips. Machine learning and cognitive algorithms will drive the second machine age (a term coined by Brynolfson from MIT) but we are only at the start of how these algorithms can drive the future workplace for information workers.
- Mobile shapes our expectations. Mobile apps and the user experience they provide is shaping at how we see an ideal enterprise application as well. Mindful apps should strive to combine beauty, simplicity and purpose to create an experience that delights us and that is effortless to use. Mobile apps are easy to understand, when people use a good app for the first time, they intuitively grasp the most important features, why can’t we do the same for enterprise apps. Simplicity rules. The apps should also incorporate necessary logic to evolve as the user grows more comfortable with its use and is exploring more advanced functionality. Apps should learn people’s preferences over time and show the interface which is best suited for the task at hand.
- (Big) data and advanced analytics are the driving force. There is a lot of hype and confusion around the term Big Data but one thing is for sure – storage costs and processing cost have dropped significantly in the last decade. When you combine this with the rise of new storage platforms such as Hadoop, NoSQL datastores such as HBase, Cassandra, etc … and new data processing frameworks such as Apache Drill, Dremel, Spark, etc.. new opportunities arise to support users in their decision making processes. While there is a lot of emphasis on the 4 Vs (Volume, Velocity, Variety and Veracity) – there is one more V that you have to think about that is Value (Also see Big Data beyond the hype, getting to the V that really matters)
- Cloud will lead the way. A lot of the innovation which will enable this next generation of apps is coming out of the datacenters of Google, Amazon, LinkedIn, Microsoft, Yahoo, etc… but most organizations don’t have the available capacity (nor the same financial resources) as these internet giants. Luckily the economies of scales which are offered by the cloud allows solution providers to provide you with a data infrastructure which can scale from prototype size to production environments able to handle huge amounts of data. The different major cloud players – IBM, Microsoft, Amazon and Google all seem to make big bets in building out the data analytics platform of the future and this competition will drive prices further down. This competition will also force them to focus on more innovative solutions which allow them to differentiate from the competition.
The future is already here — it's just not very evenly distributed. (William Gibson)