Technical topics (Configuration, customization and extensibility)
- Microsoft Dataverse support for Power BI Direct Query reaches general availability
- Use of Dynamics 365 CRM Field Service features – Functional Locations and Asset Hierarchy by @inogic
- A smarter way to work with cases using Kanban view within Dynamics 365 CRM
- Customer Service workspace review by @D365Goddess
- Connecting to Dynamics 365 using WS-Trust authentication not possible anymore use oAuth 2.0
- Finding all audit enabled tables and columns for your Dataverse environment
- Export and import bots using solutions (Preview)
- Considerations for optimized performance in Power Apps
- Dynamics 365 Customer Service: Setting up search providers (Preview)
- Power Platform Base request capacity by @joegilldotcom
- Setup a free trial of Dynamics 365 Marketing
- Rapid Assist Teams app template - Power Platform based app that allows customer facing employees to rapidly connect to experts, get quick answers, search for info, etc...
- How Microsoft built and adopted a customized Release Planner app
- What does a Power App look like exactly? by @jukkan
- Efficient bulk Dataverse updates with SQL
- Release 2020 Wave 2 - Agent scripts and macros as part for Customer Service Workspace explored
- Configuring Wave 1 2021 Relevance Search Quick Actions
- Announcing Visual Data Prep general availability (Diagram View in Power Query Online)
- A painful bulk email sending lesson
- Power Apps Code Review Tool
- Future of developers in Power Platform
- Key ALM updates in Power Platform
- How to use environment variables by @DDChristian19
- Dynamics 365 Customer Service - activity monitoring for automatically created records
- Why does low code need a programming language like Power Fx? by @jukkan
- Using environment variables in Dynamics 365 CRM - part 2 by @inogic
Topics for Dynamics 365 Business Application Platform consultants, project managers and power users
- IKEA Sweden – Reimagining the customer experience with Microsoft Power Platform
- New Microsoft Dynamics 365 learning paths: November 2020 roundup
- 2020 Gartner Magic Quadrant for Enterprise Low Code Application Platforms
- How omnichannel enhances the customer experience
- Transforming SOX compliance evaluation process with Microsoft Power Platform
- Automate taks with Power Automate Desktop for Windows 10 - no additional cost and Power Automate Desktop Introduction -tutorial (YouTube 00:20:23)
- The difficulties of scaled agile projects
- Creating a resilient organization for now and the future
- 3 reasons to accelerate you migration journey to Dynamics 365
- Why a knowledge base is important in delivering exceptional customer service
- The Total Economic Impact of Microsoft Dynamics Customer Service
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