The Microsoft FastTrack team published a series of videos with best practices and guidance for Dynamics 365 Customer Service implementations in the last couple of months - here is an overview:
- Introduction to implementation resources, samples and tools for Dynamics 365 Customer Service | April 16, 2024
- Implementation optimization resources for Dynamics 365 Customer - Channel Integration Framework (CIF) | May 13, 2024
- Implementation optimization resources - D365 Customer Service (Samples and tools) | May 29, 2024
- Implementation Optimization resources - Testing for D365 Customer Service | July 11, 2024 -
- Implementation Optimization resources - Dynamics 365 Analytics for Service | July 17th, 2024 -
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