The Rational Reminder podcast - favorite episodes from 2024

I started listening to the Rational Reminder Podcast somewhere around the beginning of this year and I can highly recommend it to anyone interested in sensible investing and financial decision making. 

The Rational Reminder podcast is weekly podcast about personal finance and investing from a couple of Canadians, Benjamin Felix and Cameron Passmore - both work at PWL Capital. The hosts are experienced portfolio managers who share their knowledge about a broad range of financial topics and the show often features interviews with industry experts, offering diverse perspectives and deep dives into specific areas of finance.

Benjamin Felix also creates educational content on YouTube https://www.youtube.com/@BenFelixCSI where he shares insights on investing and financial planning

Both advocate for evidence-based investing, which often includes passive investment strategies such as index funds and they emphasize the benefits of low-cost, diversified, and long-term investment approaches, which align well with passive investing principles.

Episodes which I really liked:

• Episode 321 - Evidence in Practice with Håkon Kavli (CIO of Reitan Kapital)
• Episode 320 - Kyla Scanlon: In This Economy?!
• Episode 316 - Andrew Chen: "Is everything I was taught about cross-sectional asset pricing wrong?!" about Open Source Asset Pricing
• Episode 313 - When Should You Hire a Financial Advisor?
• Episode 310 - Professor Antoinette Schoar: Consumer Finance, Crypto, and Private Equity
• Episode 303 - Scott Galloway: The Algebra of Wealth
• Episode 302 - Michael Green: Market Efficiency Is Not The Question
• Episode 292 - Rob Copeland: Ray Dalio and Bridgewater
• Episode 291 - The Quant Winter, and is Canada Pension Plan a Scam?
• Episode 289 - Retiring Retirement Income Myths with the Retirement Income Dream Team
• Episode 286: Errol Morris: Tuning out the Noise

Hidden gem : the business process catalog for Dynamics 365 apps

The business process catalog for Dynamics 365 apps is an Excel workbook that contains more than 700 processes grouped by end-to-end scenarios and business process areas for different products (Dynamics 365 SCM, Business Central, Customer Service etc ...). It can be used as a blueprint for requirement-gathering and implementation templates. 

Microsoft updates the catalog at least four times each year and the latest November 2024 release was recently made available. This latest releases includes:

• Azure DevOps templates that you can use to track your implementation
• Configuration deliverable downloads for Finance and Operation apps as well as Customer Engagement apps.
• AI generated process flow diagrams for level 3 processes to accelerate the discover process.

Download the latest version on https://aka.ms/businessprocesscatalog and explore AI generated flow diagrams at https://aka.ms/businessprocessflow

Dynamics 365 Contact Center - the new kid on the block

 In July 2024, Microsoft announced general availability of Microsoft Dynamics 365 Contact Center. This Contact Center As A Service (CCAAS) offering allows Microsoft to compete against players such as ...

It most likely is also a way for Microsoft to embed the Nuance offering more directly into the Dynamics 365 platform. It can be quite a daunting task for consultants and customers trying to come up with a cost simulation since licensing is not that easy taking into account the different capabilities in the platform (or as Tricia calls it "licensing a contact center deal can be a special place in hell" - in Licensing the Dynamics 365 Contact Center Part 1

Data flow and components in Dynamics 365 Contact Center architecture:

1. Customers can connect through preferred channels including Teams for internal helpdesks. Licensing and operational cost vary depending on the required channels to support
2. Azure Communication Services (ACS) offers PSTN integration for voice 
3. Works not only with Dynamics 365 CRM (Customer Service) but also with other CRM platform such as Salesforce and ServiceNow
4. Use Copilot Studio to configure AI agents and IVR setup
5. Routing based on Unified routing framework
6. Agents work in the Agent Workspace or Customer Service Workspace if you are using Dynamics 365 
7. Connectors allow easy integration with Microsoft 365
8. Typical AI scenario's supported such as case summary, conversation summary, draft e-mails and knowledge article support (mainly existing functionality which already surfaced earlier in Dynamics 365 Customer Service)
9. Built on top of Power Platform with Dataverse as the core building block
10. Built in monitoring, management and analytics & reporting functionality

If you want to learn more about this platform - I suggest that you follow Chris Goodwill on LinkedIn and join the Dynamics 365 Contact Center LinkedIn Group

Related posts:

• Dynamics CCAAS Cost Calculator
• Configure direct routing

Thoughts about Artificial Intelligence and business value

The question that a lot of companies have, is  how to realize business value from AI. Obviously companies don't invest millions (billions) of dollars in artificial intelligence just to play around with LLMs. Companies need to quantify the business value they want to realize.

To get an answer to this question, you might want to take a look at the white paper  Research paper - Artificial Intelligence and business value: a literature review (2021, Ida Merete Enholm, Emmanouil P., Patrick Mikalef and John Krogstie) which provides a framework for connecting AI with business value.

The white paper distinguishes between first and second order effects of GenAI. First order effects are the immediate, direct impacts of implementing Generative AI whereas second order effects are indirect, longer-term impacts that result from the first-order effects. 

While first order effects (e.g. enhancing business decisions, increasing process efficiency and transforming business processes) are crucial for justifying the initial investments and demonstrating immediate ROI, second order effects (impact on operational and financial improvements, sustainability etc...) are essential for long term strategic planning and understanding the broader implications of Generative AI.

API Playground in Dataverse Accelerator App

 The API playground is a pre-authenticated software testing tool which is part of the Dataverse Accelerator App. API playground  allows you to quickly interact with the Microsoft Dataverse Web API - check out Explore and test Dataverse in the Web API playground (Preview)

Book review: beyond diversification - what every investor needs to know about asset allocation

I recently finished reading Beyond diversification from Sebastien Page.  Sebastien Page (Chief Investment Officer at T. Rowe Price) explains in Beyond diversification the different approaches to forecasting returns, risks and correlations across asset classes by combining academic research and practical hands-on examples. 

This book is most likely targeted at the sophisticated investor  and should not be the first book to pick up if you want to understand diversification but it provides great insights on how asset managers think about their portfolios. 

The book also extensively refers to a number of academic papers that Sebastien Page has written on asset allocation, risk measurement and return forecasting. It explores a number of dynamic asset allocation strategies, acknowledging that risk is time-varying and requires adaptive approaches. Sebastien Page also explains why the typical fixed weight asset allocation (60-40 portfolio) does not deliver a constant risk exposure.

The book recommends using a  heuristics to cope with changes in volatility: assume that next month's volatility for each asset class will be the same as last month's. For the longer term the opposite is true, 5 years of calm markets are more likely to be followed by 5 years of turbulence.

The stock-bond mix is the biggest decision that multi-asset investeros make, but this mix does not reliably reduce risk as correlations shift. Stock bond correlations were positive in the 1970s and 1980s when inflation and interest rates drove volality but then the correlation reversed.

PS With volatility being a proxy for risk, you might also check out the white paper "Practical Issues in Forecasting volatility" from Clive Granger and Ser Huang Poon which was published in the Financial Analyst Journal in February 2005.

Dynamics 365 and Power Platform monthly reading list September 2024

 2024 Release Wave 2

Release plans for 2024 release wave 2 are now publicly available - Release plans for Dynamics 365, Power Platform, and Cloud for Industry - Dynamics 365 | Microsoft Learn - from July 29th, early access will be available for activation - other key dates for 2024 release wave 2 are also available . Also check out the videos like Dynamics 365 Service 2024 Release Wave 2 or Dynamics 365 and Power Platform 2024 Release Wave 2 - these might also contain features/functionality which are not listed in the release plans.

• 2024 Wave 2: Dynamics 365 Customer Service (YouTube) by @d365goddess
• 2924
• Use the Power Platform Environment Settings App 
• Change history 2024 release wave 1 and change history 2024 release wave 2 -  there are frequent changes on features which are part of a release wave - follow up using the change history
• 2024 release wave 2 for Dynamics 365 Contact Center
• Managed identity support for Dataverse plugins

Copilots, AI and machine learning

• Document classification with Power Automate and Azure AI by @mattbdevaney
• Understanding Copilots at Microsoft (YouTube)
• Microsoft Copilot Studio implementation guide
• So you want to build your own copilot
• Use Dataverse timeline highlights powered by generative AI
• Microsoft Copilot for Finance (YouTube)
• Simplify IT management with Microsoft Copilot for Azure - save time and get answers fast
• Microsoft Copilot for Service on ServiceNow
• Building a multi-channel notification system with Azure Functions and Azure Communication Services - Part 1 #60daysofIA
• Azure AI Translator GitHub repo

Technical topics (Configuration, customization and extensibility)

• Unlocking the full potential of Dynamics Digital Contact Center Platform with Bring Your Own Carrier (BYOC)
• How Microsoft does Quality Assurance (QA)
• Why use managed solutions by @BergmannBene
• Filtering embedded Power BI reports
• Outbound dialer enhancements in Dynamics 365 Customer Service
• Setting up Postman environment to test the Dataverse APIs - quick tip
• Application Insights integration with model-driven Power Apps explored
• Power Platform Well Architected
• User Experience in model-driven apps - the good, the bad and the ugly (YouTube)
• Customer Service: Setup Copilot (YouTube)
• Power Platform Community Tools series - Bulk Data Updater (YouTube)
• Build your own agent using Microsoft Copilot Studio (GitHub Repo)
• The scarce resource of Dataverse storage capacity
• Demo: Build intelligent and scalable solutions with Power Apps and Power Platform (YouTube)
• Manage application users in the Power Platform Admin Center (PPAC)
• Dataverse: Azure Synapse Link vs Fabric Link (YouTube) 
• Adjust other Dynamics 365 copilots in Copilot Studio
• What is a Power Platform Solutions Architect? Action packed explanation! (YouTube)
• Building smarter bots with copilot studio (YouTube)
• Announcing General Availability of Block unmanaged customizations
• 6 stages of solution deployment by  @LinkeD365
• Everything you didn't know you needed to know about Power Platform Solutions
• Dynamics 365 Finance is gradually moving onto the same base platform as Dynamics 365 CE - useful shortcuts
• https://aka.ms/ERPTrialLicense
• https://aka.ms/ERPDevDeploy 
• https://aka.ms/ERPDevConfig 

Topics for Dynamics 365 Business Applications Platform consultants, project managers and power users

• Three ways AI is transforming service from the field to the contact center (Microsoft white paper)
• Capture and communicate value with the business value toolkit (Power Platform CoE toolkit)
• Introducing Microsoft Dynamics 365 Contact Center(YouTube)
• Eneco Mobility supercharges its customer car with generative AI by introducing Dynamics 365 Contact Center (Case study - Capgemini) - follow  Peter Ruiter (@pajruiter)  to learn more about copilots and Dynamics 365 Contact Center