2023 Release Wave 2
- Dynamics 365 Customer Service: new dialer experience (preview) by @D365Goddess
- New sales capabilities in 2023 release wave 2 - helping sellers work smarter
- Dynamics 365 CRM Wave 2 Release: enhance categorization of knowledge search articles
- Configure sales Copilot for Dynamics 365 Sales (Preview) by @DianaBirkelbach
Technical topics (Configuration, customization and extensibility)
- Dataverse - use bulk operation messages (MS Learn) - CreateMultiple and UpdateMultiple are now GA! Read the small print to see when to use it
- Dataverse let's try elastic tables (preview) - by @temmy_raharjo
- Ways to deal with missing Power Platform environments by @inogic
- Edit subgrids side by side with Power Apps Grid or editable grid by @DianaBirkelbach
- Announcing monthly channel for model-driven apps
- Announcing general availability of custom connectors in solutions as well as environment variable secrets
- Announcing SharePoint Embedded Public Preview at ESPC23 - will be interesting to explore whether it is possible to combine this with Dynamics 365 data as an alternative for Power Pages. Head over to http://aka.ms/start-spe/ to start building your first SharePoint Embedded app.
- Dataverse + Azure Service Bus queue + Azure function for processing long operations
- Workflow automation in Dynamics 365 CRM: triggering actions on email send and receive events by @inogic
- August 2023 updates for modernization and theming in Power Apps
- Connecting to Dataverse from Function App using Managed Identity - using azd
- Power BI - Mastering sales calculations: a comprehensive guide to departmental analysis
- How to enable the enhanced email template editor in model-driven apps (Dynamics 365/Dataverse)
Copilots, AI and machine learning
- Write an email with Copilot in Dynamics 365 Customer Service by @nishantranacrm
- Getting your enterprise ready for Microsoft 365 Copilot (Ignite 2023 recording)
- Learn live: prepare, implement and secure Microsoft 365 Copilot (Ignite 2023 recording)
- New study validates the business value and opportunity of AI
- Architecture and deployment diagrams for Microsoft 365 Copilot
- Analyse the impact of AI-enhanced customer service with Copilot analytics
- What is prompt engineering? (McKinsey)
- Anti-hype LLM reading list
- Microsoft Chat Copilot vs Azure ChatGPT - which generative AI capability to choose for the enterprise
- Measuring the productivity impact of Generative AI (NBER digest)
- The power of prompting (Microsoft Research)
- Get started with Microsoft Copilot Studio: how to create your first Copilot by @lisacrosbie
- Use Copilot to summarize cases - Dynamics 365 Customer Service
Topics for Dynamics 365 Business Applications Platform consultants, project managers and power users
- Microsoft to make Dynamics 365 Marketing a part of D365 Customer Insights
- Customer Service in the age of AI
- Refresh the sales experience with Dynamics 365 Sales modern update
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