Wednesday, July 11, 2007

Solving Internet Explorer crash when editing documents in SharePoint Server 2007

A while ago, a customer experienced some issues whenever he tried to edit a document or create a new document from withing SharePoint Server 2007. Apparently this was caused by using Office 2003, installing and removing beta versions of Office 2007 and afterwards performing a new install of Office 2007 RTM. This article - Internet Explorer crashing when launching documents Office documents from SharePoint Server and WSS suggested performing a reinstall of the "Windows SharePoint Services support" in Office 2007 but fortunately one of our SharePoint gurus found a quicker workaround:

1. Delete C:\Program Files\Microsoft Office\Office 12\OWSSUPP.DLL

2. Run the Microsoft Office Diagnostics tool (Start > All Programs > MS Office > MS Office Tools)

3. Reboot

This seemed to solve the issue.

8 comments:

Jake said...

Thanks for the tip. This worked great for me, didn't need the reboot at the end.

I was running Office Pro 2007 with Visio 2003, which caused the confusion to begin with.

Krishnan said...

I was using the trial version of SharePoint Designer 2007. Uninstalling it fixed the issue.

Justin said...

I had a similar problem, except IE was crashing when navigating to a list that used the calendar view. Performed the suggested fix and everything is working now. Thanks!

Des said...

Fantastic, this worked for me too using Office 2003 and what I think is a 2007 Sharepoint server.

Search Engine Optimization said...

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MrGroove said...

I appreciate the write-up. I found your article after I wrote my how-to fix the same problem. I posted it here along with screen shots and step by steps - Hope that helps!

http://www.groovypost.com/howto/microsoft/office/fix-ie-crash-when-opening-documents-in-sharepoint/

sunnyUDEL said...

Thanks a ton for the post - worked like a charm. This was starting to drive me crazy.

marry said...

Blogs are so informative where we get lots of information on any topic. Nice job keep it up!!
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